Last updated: 16 May 2026
Buffering Britain is a campaign to improve mobile signal and mobile infrastructure delivery across the UK. This policy explains what personal information we collect through this website, why we collect it, who we share it with, and what rights you have.
Who we are
For the purposes of UK data protection law, Buffering Britain is responsible for the personal information collected through this website.
You can contact us using the form on the Join Us page.
Information we collect
We may collect the following information when you use this website:
- your email address when you subscribe to campaign updates;
- your name, email address, reason for contacting us, and message when you use the contact form;
- information you choose to include when you send us a story, media enquiry, partnership proposal, policy idea, or other message;
- basic technical information such as IP address, browser type, device information, pages visited, and timestamps, which may be collected in server logs or by services that help run the website.
How we use your information
We use personal information to:
- send newsletter and campaign updates, where you have asked to receive them;
- respond to enquiries and messages;
- understand the issues people are raising with us and improve our campaign work;
- keep the website secure, reliable, and functioning properly;
- maintain records of correspondence where we need to do so.
Our lawful bases
We rely on consent when you subscribe to newsletter or campaign updates. You can withdraw that consent at any time by using the unsubscribe link in an email or by contacting us.
We rely on legitimate interests when we respond to messages, manage campaign enquiries, understand issues raised by supporters or members of the public, and keep the website secure. Our legitimate interests are running a public-interest campaign, communicating with people who contact us, and maintaining a secure website.
Who we share information with
We use trusted service providers to run parts of the website and communications. This may include:
- Ghost, which runs the website;
- Substack, which handles newsletter subscriptions and email updates;
- our server-side contact form service, which processes contact form submissions;
- hosting, email, security, and technical providers that help operate the website.
We may also share information if required by law, to protect our legal rights, or to protect the security of the website. We do not sell personal information.
International transfers
Some of the services we use may process personal information outside the UK. Where that happens, we expect those providers to use appropriate safeguards for international transfers.
How long we keep information
We keep newsletter subscription information until you unsubscribe or ask us to delete it. We keep contact form messages and correspondence only for as long as we need them for the purpose they were sent, campaign administration, or legal and accountability reasons. Technical logs are kept for a limited period needed for security and maintenance.
Cookies and similar technologies
The website may use cookies or similar technologies that are necessary for the site to work, for security, or for services such as embedded media and newsletter tools. Third-party services, including embedded video or newsletter services, may set their own cookies when you interact with them.
We do not currently use non-essential advertising cookies on this website. You can control cookies through your browser settings.
Your rights
Under UK data protection law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. Where we rely on consent, you can withdraw it at any time.
To exercise your rights, contact us using the form on the Join Us page.
Complaints
If you have concerns, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy as the campaign, website, or services we use change. The date at the top shows when it was last updated.